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FAQ
Freelance Web Designer

Why me?

My professional web design portfolio and 20+ years of experience as a web designer & web developer speak for itself.

How much website development cost?

It depends on your recipe, including the number of pages, custom features, and integrations. Let’s chat to nail down specifics.

What is your daily rate?

Flexible options based on project scope. I’ll explain the menu when we talk.

Can we meet?

Absolutely – I charge £200 for in-person consults to dive deep into your needs. Virtual chats? Free and fuss-free.

Where are you based?

South London, West Norwood. Work remotely with clients nationwide.

What are the payment terms?

Standard split: 50% upfront, 50% when you’re grinning at your shiny new site.

What software do you use?

Industry-standard tools: Adobe Creative Suite (Photoshop, Illustrator) for design, VS Code for development. No PowerPoint warriors here.

Will my website be mobile friendly (responsive)?

Guaranteed. Every site I build adapts smoother than a chameleon in a Smarties factory.

What CMS (content management system) and E-commerce platforms do you use?

  • CMS: WordPress (user-friendly, powerful)
  • E-commerce: WooCommerce, Shopify, Magento – matched to your sales goals

I need something designed yesterday! Can you do it?

If my schedule allows, yes – but expect a 25% rush fee. Good things take time, but emergencies happen.

Can you work on project in our office?

Home office only. Benefits? Fewer biscuits eaten, more focus on your project.

What is the typical process I can expect when working with you as a freelance web designer?

  1. Discovery call to map your goals
  2. Proposal with timeline/costs
  3. Design mockups & feedback rounds
  4. Development & testing
  5. Launch
  6. Ongoing care (if you want it)

How do I ensure that the website you design is responsive and accessible?

Built with flexbox grids, tested on 20+ devices. Follow WCAG guidelines so screen readers work seamlessly. No one gets left behind.

How do revisions and changes to the website design get handled?

Two rounds of tweaks are included. Extra changes? £65/hour. No surprise invoices – we’ll agree on everything upfront.

How do you ensure the website is secure and protected from cyber attacks?

SSL certificates, malware scans, and weekly backups. I also stay informed about current security threats and take appropriate action to protect the website.

Do you offer maintenance and support services for the website?

Yes – from £80/month for updates, backups, and “why’s my contact form broken?” fixes. It’s important to discuss your needs and expectations for maintenance and support before starting the project.

Any extra questions?

Fire away. I’m just an email away.

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Fallingbrick About Tom Small

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Hi, I'm Tom.
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